Frequently Asked Questions

GCSS (Global Charger System Service) is a comprehensive EV charging management platform that enables operators to manage charging stations, users, payments, and analytics from a single dashboard. It supports both B2C (individual station) and B2B (multi-tenant network) deployment models.

Our entry tier is the Custom Web APP at $300 setup + $120/month — a custom-branded web app on your own domain. APP Enterprise adds a native iOS & Android app for $16,900 one-time. Multi-operator B2B platform plans start at $21,800 (Web APP Platform) and $68,000 (APP Platform), and can kick off for a $200 deposit online with the balance via bank transfer.

GCSS supports OCPP 1.6 and OCPP 2.0.1 protocols, which are compatible with the vast majority of EV chargers on the market. We also support integration with chargers via proprietary APIs on request.

GCSS can be deployed using Docker containers on any Linux-based server. We provide detailed deployment guides in our documentation, and our support team can assist with the initial setup. The platform requires minimal server resources — 2 CPU cores and 4GB RAM are sufficient for most deployments.

GCSS integrates with Stripe, PayPal, Alipay, WeChat Pay, and multiple local payment processors. You can configure multiple payment methods simultaneously and manage all transactions from the unified dashboard.

Yes, the Pro and Enterprise plans include full white-labeling capabilities. You can customize the logo, color scheme, domain name, and email templates to match your brand identity. The mobile app can also be published under your own brand.

GCSS handles all billing automatically. You set your charging rates, and the platform manages session billing, payment processing, and revenue reports. For B2B operators, the multi-tenant system supports revenue sharing between network operators and station owners with configurable split ratios.

Yes, GCSS provides a comprehensive RESTful API that allows you to integrate with your existing systems — including fleet management, CRM, ERP, and energy management platforms. Full API documentation with interactive examples is available in our docs.

Custom Web APP customers get email support during business hours plus full access to our forum and documentation. Platform-tier customers (APP Enterprise / Web APP Platform / APP Platform) get a named account manager, priority response, 3 years of free updates, and 24×7 technical support with custom SLA options.

Absolutely. GCSS is designed for multi-site management. You can monitor all your charging stations across different locations in real-time, compare performance metrics, and manage operations centrally. The B2B platform extends this further with multi-tenant capabilities.